FRENCH CARE LONDON · SKIN MEMBERSHIP
LA ROUTINE
LA ROUTINE
LA ROUTINE
Good skin is a routine, not an occasion.
Good skin is a routine, not an occasion.
Good skin is a routine, not an occasion.
Regular medical microneedling, with Hydromax skin boosters included in Routine Éclat. A considered approach to ongoing skin care in Deptford – Lewisham, South East London, through simple monthly payments.
Regular medical microneedling, with Hydromax skin boosters included in Routine Éclat. A considered approach to ongoing skin care in Deptford – Lewisham, South East London, through simple monthly payments.
Regular medical microneedling, with Hydromax skin boosters included in Routine Éclat. A considered approach to ongoing skin care in Deptford – Lewisham, South East London, through simple monthly payments.
Explore memberships
Find your routine.
Find your routine.
Find your routine.
Routine Essentielle £35/month · Routine Éclat £69/month. Ongoing monthly subscriptions until cancelled, with treatment allowances renewed every 12 months. Cancel anytime, effective at the end of your current paid billing period, with no early termination fee, treatment-value reconciliation or retrospective treatment charges. Treatments become available progressively after qualifying payments, subject to assessment and availability. First treatment from day 15. Statutory cooling-off and refund rights apply.
Membership Terms & Conditions
ROUTINE ESSENTIELLE
£35/month
Save £120 over 12 months
Compared with purchasing three microneedling sessions individually (£540).
• 3 medical microneedling sessions per year - first treatment from day 15 after joining
• 3 medical microneedling sessions per year - first treatment from day 15 after joining
• 3 medical microneedling sessions per year - first treatment from day 15 after joining
• 10% off all additional eligible treatments and packages.
• 10% off all additional eligible treatments and packages.
• 10% off all additional eligible treatments and packages.
• Personalised clinical assessment
• Personalised clinical assessment
• Personalised clinical assessment
Your foundation for consistent skin care.
Your foundation for consistent skin care.
Your foundation for consistent skin care.
Choose Essentielle
ROUTINE ÉCLAT
£69/month
Save £212 over 12 months
Compared with purchasing three microneedling and two Hydromax sessions individually (£1,040).
• 3 medical microneedling sessions per year - first treatment from day 15 after joining
• 2 Hydromax skin booster sessions per year
• 2 Hydromax skin booster sessions per year
• 2 Hydromax skin booster sessions per year
• French skincare welcome gift included after your first successful payment, once per membership, normally handed over at your first appointment.
• French skincare welcome gift included after your first successful payment, once per membership, normally handed over at your first appointment.
• French skincare welcome gift included after your first successful payment, once per membership, normally handed over at your first appointment.
• 10% off all additional eligible treatments and packages.
• 10% off all additional eligible treatments and packages.
• 10% off all additional eligible treatments and packages.
• Personalised clinical assessment
• Personalised clinical assessment
• Personalised clinical assessment
A little more care, throughout the year.
A little more care, throughout the year.
A little more care, throughout the year.
Choose Éclat
Savings are calculated against standard individual treatment prices and assume 12 monthly payments and receipt of all included treatments, subject to eligibility and clinical suitability. Existing treatment packages may offer different pricing. The French skincare welcome gift and any additional member discounts are not included in this calculation.
A little care, consistently.
A little care, consistently.
A little care, consistently.
Healthy-looking skin is built over time. LA ROUTINE makes it easier to incorporate professional skin treatments into your regular routine, with a personalised approach that respects your skin, your goals and your lifestyle.
Healthy-looking skin is built over time. LA ROUTINE makes it easier to incorporate professional skin treatments into your regular routine, with a personalised approach that respects your skin, your goals and your lifestyle.
Healthy-looking skin is built over time. LA ROUTINE makes it easier to incorporate professional skin treatments into your regular routine, with a personalised approach that respects your skin, your goals and your lifestyle.
No pressure. No unnecessary treatments. Just thoughtful, medically led skin care.
No pressure. No unnecessary treatments. Just thoughtful, medically led skin care.
No pressure. No unnecessary treatments. Just thoughtful, medically led skin care.
Your routine, at your pace.
Your routine, at your pace.
Your routine, at your pace.
1. Choose your membership and set up secure monthly payments.
1. Choose your membership and set up secure monthly payments.
1. Choose your membership and set up secure monthly payments.
2. Book your treatments as they become available within each 12-month membership cycle. Treatment allowances and eligibility milestones reset at the start of each new cycle.
2. Book your treatments as they become available within each 12-month membership cycle. Treatment allowances and eligibility milestones reset at the start of each new cycle.
2. Book your treatments as they become available within each 12-month membership cycle. Treatment allowances and eligibility milestones reset at the start of each new cycle.
3. Enjoy consistent skin care and additional member benefits throughout your membership.
3. Enjoy consistent skin care and additional member benefits throughout your membership.
3. Enjoy consistent skin care and additional member benefits throughout your membership.
Both memberships
After the first successful payment of each cycle — First microneedling session. Your initial treatment appointment must be from day 15 after joining.
After the first successful payment of each cycle — First microneedling session. Your initial treatment appointment must be from day 15 after joining.
After the first successful payment of each cycle — First microneedling session. Your initial treatment appointment must be from day 15 after joining.
After your fourth successful payment — Second microneedling session
After your fourth successful payment — Second microneedling session
After your fourth successful payment — Second microneedling session
From month nine, with payments up to date — Third microneedling session
From month nine, with payments up to date — Third microneedling session
From month nine, with payments up to date — Third microneedling session
Routine Éclat additionally
After payment 4 — First Hydromax
After payment 4 — First Hydromax
After payment 4 — First Hydromax
French skincare welcome gift — included after your first successful payment, once per membership, normally handed over at your first appointment. The gift does not renew each cycle.
French skincare welcome gift — included after your first successful payment, once per membership, normally handed over at your first appointment. The gift does not renew each cycle.
French skincare welcome gift — included after your first successful payment, once per membership, normally handed over at your first appointment. The gift does not renew each cycle.
After payment 8 — Second Hydromax
After payment 8 — Second Hydromax
After payment 8 — Second Hydromax
Why are treatments spaced throughout the year?
Healthy-looking skin is built through consistency, not by doing everything at once.
Healthy-looking skin is built through consistency, not by doing everything at once.
Healthy-looking skin is built through consistency, not by doing everything at once.
LA ROUTINE is designed to spread your treatments across the year, allowing time for your skin to recover between sessions while introducing hydration-focused care at different stages of your routine.
LA ROUTINE is designed to spread your treatments across the year, allowing time for your skin to recover between sessions while introducing hydration-focused care at different stages of your routine.
LA ROUTINE is designed to spread your treatments across the year, allowing time for your skin to recover between sessions while introducing hydration-focused care at different stages of your routine.
Microneedling supports the skin’s natural renewal processes and encourages collagen production over a course of regular sessions, while Hydromax focuses on skin hydration and quality. Together, they offer complementary approaches to maintaining healthy-looking skin over time.
Microneedling supports the skin’s natural renewal processes and encourages collagen production over a course of regular sessions, while Hydromax focuses on skin hydration and quality. Together, they offer complementary approaches to maintaining healthy-looking skin over time.
Microneedling supports the skin’s natural renewal processes and encourages collagen production over a course of regular sessions, while Hydromax focuses on skin hydration and quality. Together, they offer complementary approaches to maintaining healthy-looking skin over time.
Your appointments will always be planned around your individual skin needs, appropriate recovery intervals and clinical suitability.
Your appointments will always be planned around your individual skin needs, appropriate recovery intervals and clinical suitability.
Your appointments will always be planned around your individual skin needs, appropriate recovery intervals and clinical suitability.
More than a treatment plan.
More than a treatment plan.
More than a treatment plan.
• Regular professional skin care
• Regular professional skin care
• Regular professional skin care
• Personalised treatment recommendations
• Personalised treatment recommendations
• Personalised treatment recommendations
• Predictable monthly payments
• Predictable monthly payments
• Predictable monthly payments
• 10% off additional eligible treatments, including packages
• 10% off additional eligible treatments, including packages
• 10% off additional eligible treatments, including packages
• A consistent relationship with a qualified nurse prescriber
• A consistent relationship with a qualified nurse prescriber
• A consistent relationship with a qualified nurse prescriber
The 10% discount remains available while your membership is active and applies to additional eligible treatments and packages only after clinical approval. Prescription-only medicines are excluded. Discounts are temporarily suspended if a payment fails, as explained in the membership terms.
Frequently asked questions
Frequently asked questions
Frequently asked questions
Make skin care part of your routine.
Make skin care part of your routine.
Make skin care part of your routine.
Choose a membership that works for you, with professional care and a natural approach to skin health.
Choose a membership that works for you, with professional care and a natural approach to skin health.
Choose a membership that works for you, with professional care and a natural approach to skin health.
Routine Essentielle £35/month · Routine Éclat £69/month. Ongoing monthly subscriptions until cancelled, with treatment allowances renewed every 12 months. Cancel anytime, effective at the end of your current paid billing period, with no early termination fee, treatment-value reconciliation or retrospective treatment charges. Treatments become available progressively after qualifying payments, subject to assessment and availability. First treatment from day 15. Statutory cooling-off and refund rights apply.
Membership Terms & Conditions
Already a member?
Manage your LA ROUTINE membership, update your payment details or cancel your subscription securely through Stripe.
Manage your LA ROUTINE membership, update your payment details or cancel your subscription securely through Stripe.
Manage your LA ROUTINE membership, update your payment details or cancel your subscription securely through Stripe.
Manage my membership
Membership Terms & Conditions
+
Membership, cycles and payments
LA ROUTINE is an ongoing monthly subscription, not a mandatory 12-month payment commitment. Routine Essentielle costs £35/month and Routine Éclat costs £69/month until you cancel. The membership does not automatically end after 12 months. Treatment benefits are organised into repeating 12-month membership cycles. After each completed cycle, a new cycle begins automatically if the subscription remains active. Included treatment allowances and eligibility milestones reset at the beginning of each new cycle.
Included care
In each 12-month membership cycle, Routine Essentielle includes 3 standard medical microneedling sessions. Routine Éclat includes 3 standard medical microneedling sessions and 2 Hydromax skin booster sessions in each cycle, plus 1 French skincare welcome gift per membership. Both include personalised clinical assessment and 10% off additional eligible treatments and packages. The French skincare welcome gift is included after your first successful payment, provided once per membership and normally handed over at your first appointment. It does not renew with each 12-month benefit cycle. The gift is subject to availability. French Care London may select the product and substitute an item of comparable value if necessary.
Progressive eligibility
In each 12-month membership cycle, the first microneedling session becomes available after the first successful payment of that cycle, the second after the fourth successful payment of that cycle, and the third from month nine of that cycle with payments up to date. For new members, payment eligibility does not mean immediate treatment: the first treatment appointment must take place after the initial 14-day statutory cooling-off period, from day 15. You may book during the cooling-off period for a treatment date from day 15. Routine Éclat additionally releases the first Hydromax after payment four of each cycle and the second Hydromax after payment eight of each cycle. Eligibility is subject to clinical assessment and appointment availability. Treatments are not all available immediately. The French skincare welcome gift is included after the first successful payment, provided once per membership and normally handed over at the first appointment. It does not renew each cycle.
Ordinary cancellation
You can cancel your ongoing subscription at any time. Ordinary cancellation takes effect at the end of your current paid billing period, and no further subscription payments are due after that date. Future membership benefits, unused treatment entitlements and discounts then end, subject to applicable consumer rights. There is no early termination fee, treatment-value reconciliation charge or retrospective charge for treatments already received. Ordinary cancellation does not automatically entitle you to a refund of previous subscription payments. This does not affect any refund required by law or an appropriate refund where agreed services cannot be provided. Your separate statutory cooling-off rights are explained below.
Your 14-day cooling-off rights
Your membership starts when you enrol online. You generally have a legal right to cancel within 14 days of entering into the contract, without giving a reason. You can book during those 14 days, but your first treatment appointment must be from day 15, after the cooling-off period, subject to clinical assessment and appointment availability. No LA ROUTINE treatments take place during the initial 14 days.
To exercise this right, email contact@frenchcarelondon.com with a clear statement that you wish to cancel during your cooling-off period. You may also use the Model Cancellation Form below. Using the form is optional.
If you cancel during the cooling-off period before any services have been provided, we will refund payments received in accordance with applicable consumer law.
Waiting until day 15 for treatment does not remove your statutory cancellation or refund rights. Any applicable legal exceptions remain subject to consumer law.
Any refund due will be processed within the legally required timeframe.
Cooling-off cancellation is separate from ordinary subscription cancellation, which takes effect at the end of your current paid billing period. Your statutory cooling-off and refund rights are not restricted by that ordinary cancellation policy.
Model Cancellation Form
Complete and return this form only if you wish to cancel your LA ROUTINE membership. You can copy it into an email or print it. This is an informational model form; it does not submit information through this website.
Using this form is optional. You can also cancel by emailing contact@frenchcarelondon.com with a clear statement that you wish to cancel, without completing this form.
To: French Care London — contact@frenchcarelondon.com
I hereby give notice that I wish to cancel my LA ROUTINE membership.
Membership choice: [Routine Essentielle / Routine Éclat — delete as appropriate]
Name: [your name]
Address: [your address]
Email: [your email address]
Subscription date: [date you entered into the membership contract]
Cancellation date: [date you send this cancellation notice]
Signature: [only if you send this form on paper]
Booking your first treatment
Online enrolment and your first successful payment start your membership immediately. You may book an appointment during the initial 14-day cooling-off period, but no LA ROUTINE treatment appointments will take place during that period. Your first treatment appointment must take place from day 15, after the cooling-off period has ended, subject to clinical assessment and appointment availability. The waiting period does not limit your statutory consumer rights.
Personal membership
Only one active LA ROUTINE membership is permitted per patient. Memberships and included treatments are personal and non-transferable.
Unused treatments
Treatments are personal and non-transferable and must be used within the applicable 12-month membership cycle. Unused treatments do not automatically carry into the next cycle, subject to statutory consumer rights and fair arrangements where French Care London cannot provide the agreed services.
Member discount
The 10% discount remains available while your membership is active and applies to additional eligible treatments and packages only after clinical approval. Prescription-only medicines are excluded. Discounts are temporarily suspended if a payment fails, as explained below.
Clinical suitability
All treatments are subject to individual clinical assessment and appointment availability. If an included treatment is unsuitable, French Care London will discuss clinically appropriate alternatives or a fair adjustment or refund where appropriate. Not every member will be suitable for every included treatment.
Appointments
French Care London will make reasonable appointment opportunities available during the applicable 12-month membership cycle. Appointments remain subject to individual clinical assessment, appropriate treatment intervals and availability. Please give at least 48 hours’ notice to reschedule. If you cancel with less notice or miss an appointment, we will make reasonable efforts to rearrange the session as a goodwill gesture, subject to availability. A replacement appointment is not guaranteed. If the clinic cannot provide an agreed included treatment, we will discuss an appropriate alternative, adjustment or refund, respecting your consumer rights. Your statutory rights remain unaffected.
Failed payments
If a payment fails, treatment eligibility and membership discounts are temporarily suspended. You have seven days to resolve the payment issue. If it remains unresolved, French Care London may cancel your membership after notifying you. Treatments already performed will not be charged retrospectively. Applicable consumer rights remain unaffected.
Membership Terms & Conditions
+
Membership, cycles and payments
LA ROUTINE is an ongoing monthly subscription, not a mandatory 12-month payment commitment. Routine Essentielle costs £35/month and Routine Éclat costs £69/month until you cancel. The membership does not automatically end after 12 months. Treatment benefits are organised into repeating 12-month membership cycles. After each completed cycle, a new cycle begins automatically if the subscription remains active. Included treatment allowances and eligibility milestones reset at the beginning of each new cycle.
Included care
In each 12-month membership cycle, Routine Essentielle includes 3 standard medical microneedling sessions. Routine Éclat includes 3 standard medical microneedling sessions and 2 Hydromax skin booster sessions in each cycle, plus 1 French skincare welcome gift per membership. Both include personalised clinical assessment and 10% off additional eligible treatments and packages. The French skincare welcome gift is included after your first successful payment, provided once per membership and normally handed over at your first appointment. It does not renew with each 12-month benefit cycle. The gift is subject to availability. French Care London may select the product and substitute an item of comparable value if necessary.
Progressive eligibility
In each 12-month membership cycle, the first microneedling session becomes available after the first successful payment of that cycle, the second after the fourth successful payment of that cycle, and the third from month nine of that cycle with payments up to date. For new members, payment eligibility does not mean immediate treatment: the first treatment appointment must take place after the initial 14-day statutory cooling-off period, from day 15. You may book during the cooling-off period for a treatment date from day 15. Routine Éclat additionally releases the first Hydromax after payment four of each cycle and the second Hydromax after payment eight of each cycle. Eligibility is subject to clinical assessment and appointment availability. Treatments are not all available immediately. The French skincare welcome gift is included after the first successful payment, provided once per membership and normally handed over at the first appointment. It does not renew each cycle.
Ordinary cancellation
You can cancel your ongoing subscription at any time. Ordinary cancellation takes effect at the end of your current paid billing period, and no further subscription payments are due after that date. Future membership benefits, unused treatment entitlements and discounts then end, subject to applicable consumer rights. There is no early termination fee, treatment-value reconciliation charge or retrospective charge for treatments already received. Ordinary cancellation does not automatically entitle you to a refund of previous subscription payments. This does not affect any refund required by law or an appropriate refund where agreed services cannot be provided. Your separate statutory cooling-off rights are explained below.
Your 14-day cooling-off rights
Your membership starts when you enrol online. You generally have a legal right to cancel within 14 days of entering into the contract, without giving a reason. You can book during those 14 days, but your first treatment appointment must be from day 15, after the cooling-off period, subject to clinical assessment and appointment availability. No LA ROUTINE treatments take place during the initial 14 days.
To exercise this right, email contact@frenchcarelondon.com with a clear statement that you wish to cancel during your cooling-off period. You may also use the Model Cancellation Form below. Using the form is optional.
If you cancel during the cooling-off period before any services have been provided, we will refund payments received in accordance with applicable consumer law.
Waiting until day 15 for treatment does not remove your statutory cancellation or refund rights. Any applicable legal exceptions remain subject to consumer law.
Any refund due will be processed within the legally required timeframe.
Cooling-off cancellation is separate from ordinary subscription cancellation, which takes effect at the end of your current paid billing period. Your statutory cooling-off and refund rights are not restricted by that ordinary cancellation policy.
Model Cancellation Form
Complete and return this form only if you wish to cancel your LA ROUTINE membership. You can copy it into an email or print it. This is an informational model form; it does not submit information through this website.
Using this form is optional. You can also cancel by emailing contact@frenchcarelondon.com with a clear statement that you wish to cancel, without completing this form.
To: French Care London — contact@frenchcarelondon.com
I hereby give notice that I wish to cancel my LA ROUTINE membership.
Membership choice: [Routine Essentielle / Routine Éclat — delete as appropriate]
Name: [your name]
Address: [your address]
Email: [your email address]
Subscription date: [date you entered into the membership contract]
Cancellation date: [date you send this cancellation notice]
Signature: [only if you send this form on paper]
Booking your first treatment
Online enrolment and your first successful payment start your membership immediately. You may book an appointment during the initial 14-day cooling-off period, but no LA ROUTINE treatment appointments will take place during that period. Your first treatment appointment must take place from day 15, after the cooling-off period has ended, subject to clinical assessment and appointment availability. The waiting period does not limit your statutory consumer rights.
Personal membership
Only one active LA ROUTINE membership is permitted per patient. Memberships and included treatments are personal and non-transferable.
Unused treatments
Treatments are personal and non-transferable and must be used within the applicable 12-month membership cycle. Unused treatments do not automatically carry into the next cycle, subject to statutory consumer rights and fair arrangements where French Care London cannot provide the agreed services.
Member discount
The 10% discount remains available while your membership is active and applies to additional eligible treatments and packages only after clinical approval. Prescription-only medicines are excluded. Discounts are temporarily suspended if a payment fails, as explained below.
Clinical suitability
All treatments are subject to individual clinical assessment and appointment availability. If an included treatment is unsuitable, French Care London will discuss clinically appropriate alternatives or a fair adjustment or refund where appropriate. Not every member will be suitable for every included treatment.
Appointments
French Care London will make reasonable appointment opportunities available during the applicable 12-month membership cycle. Appointments remain subject to individual clinical assessment, appropriate treatment intervals and availability. Please give at least 48 hours’ notice to reschedule. If you cancel with less notice or miss an appointment, we will make reasonable efforts to rearrange the session as a goodwill gesture, subject to availability. A replacement appointment is not guaranteed. If the clinic cannot provide an agreed included treatment, we will discuss an appropriate alternative, adjustment or refund, respecting your consumer rights. Your statutory rights remain unaffected.
Failed payments
If a payment fails, treatment eligibility and membership discounts are temporarily suspended. You have seven days to resolve the payment issue. If it remains unresolved, French Care London may cancel your membership after notifying you. Treatments already performed will not be charged retrospectively. Applicable consumer rights remain unaffected.
Membership Terms & Conditions
+
Membership, cycles and payments
LA ROUTINE is an ongoing monthly subscription, not a mandatory 12-month payment commitment. Routine Essentielle costs £35/month and Routine Éclat costs £69/month until you cancel. The membership does not automatically end after 12 months. Treatment benefits are organised into repeating 12-month membership cycles. After each completed cycle, a new cycle begins automatically if the subscription remains active. Included treatment allowances and eligibility milestones reset at the beginning of each new cycle.
Included care
In each 12-month membership cycle, Routine Essentielle includes 3 standard medical microneedling sessions. Routine Éclat includes 3 standard medical microneedling sessions and 2 Hydromax skin booster sessions in each cycle, plus 1 French skincare welcome gift per membership. Both include personalised clinical assessment and 10% off additional eligible treatments and packages. The French skincare welcome gift is included after your first successful payment, provided once per membership and normally handed over at your first appointment. It does not renew with each 12-month benefit cycle. The gift is subject to availability. French Care London may select the product and substitute an item of comparable value if necessary.
Progressive eligibility
In each 12-month membership cycle, the first microneedling session becomes available after the first successful payment of that cycle, the second after the fourth successful payment of that cycle, and the third from month nine of that cycle with payments up to date. For new members, payment eligibility does not mean immediate treatment: the first treatment appointment must take place after the initial 14-day statutory cooling-off period, from day 15. You may book during the cooling-off period for a treatment date from day 15. Routine Éclat additionally releases the first Hydromax after payment four of each cycle and the second Hydromax after payment eight of each cycle. Eligibility is subject to clinical assessment and appointment availability. Treatments are not all available immediately. The French skincare welcome gift is included after the first successful payment, provided once per membership and normally handed over at the first appointment. It does not renew each cycle.
Ordinary cancellation
You can cancel your ongoing subscription at any time. Ordinary cancellation takes effect at the end of your current paid billing period, and no further subscription payments are due after that date. Future membership benefits, unused treatment entitlements and discounts then end, subject to applicable consumer rights. There is no early termination fee, treatment-value reconciliation charge or retrospective charge for treatments already received. Ordinary cancellation does not automatically entitle you to a refund of previous subscription payments. This does not affect any refund required by law or an appropriate refund where agreed services cannot be provided. Your separate statutory cooling-off rights are explained below.
Your 14-day cooling-off rights
Your membership starts when you enrol online. You generally have a legal right to cancel within 14 days of entering into the contract, without giving a reason. You can book during those 14 days, but your first treatment appointment must be from day 15, after the cooling-off period, subject to clinical assessment and appointment availability. No LA ROUTINE treatments take place during the initial 14 days.
To exercise this right, email contact@frenchcarelondon.com with a clear statement that you wish to cancel during your cooling-off period. You may also use the Model Cancellation Form below. Using the form is optional.
If you cancel during the cooling-off period before any services have been provided, we will refund payments received in accordance with applicable consumer law.
Waiting until day 15 for treatment does not remove your statutory cancellation or refund rights. Any applicable legal exceptions remain subject to consumer law.
Any refund due will be processed within the legally required timeframe.
Cooling-off cancellation is separate from ordinary subscription cancellation, which takes effect at the end of your current paid billing period. Your statutory cooling-off and refund rights are not restricted by that ordinary cancellation policy.
Model Cancellation Form
Complete and return this form only if you wish to cancel your LA ROUTINE membership. You can copy it into an email or print it. This is an informational model form; it does not submit information through this website.
Using this form is optional. You can also cancel by emailing contact@frenchcarelondon.com with a clear statement that you wish to cancel, without completing this form.
To: French Care London — contact@frenchcarelondon.com
I hereby give notice that I wish to cancel my LA ROUTINE membership.
Membership choice: [Routine Essentielle / Routine Éclat — delete as appropriate]
Name: [your name]
Address: [your address]
Email: [your email address]
Subscription date: [date you entered into the membership contract]
Cancellation date: [date you send this cancellation notice]
Signature: [only if you send this form on paper]
Booking your first treatment
Online enrolment and your first successful payment start your membership immediately. You may book an appointment during the initial 14-day cooling-off period, but no LA ROUTINE treatment appointments will take place during that period. Your first treatment appointment must take place from day 15, after the cooling-off period has ended, subject to clinical assessment and appointment availability. The waiting period does not limit your statutory consumer rights.
Personal membership
Only one active LA ROUTINE membership is permitted per patient. Memberships and included treatments are personal and non-transferable.
Unused treatments
Treatments are personal and non-transferable and must be used within the applicable 12-month membership cycle. Unused treatments do not automatically carry into the next cycle, subject to statutory consumer rights and fair arrangements where French Care London cannot provide the agreed services.
Member discount
The 10% discount remains available while your membership is active and applies to additional eligible treatments and packages only after clinical approval. Prescription-only medicines are excluded. Discounts are temporarily suspended if a payment fails, as explained below.
Clinical suitability
All treatments are subject to individual clinical assessment and appointment availability. If an included treatment is unsuitable, French Care London will discuss clinically appropriate alternatives or a fair adjustment or refund where appropriate. Not every member will be suitable for every included treatment.
Appointments
French Care London will make reasonable appointment opportunities available during the applicable 12-month membership cycle. Appointments remain subject to individual clinical assessment, appropriate treatment intervals and availability. Please give at least 48 hours’ notice to reschedule. If you cancel with less notice or miss an appointment, we will make reasonable efforts to rearrange the session as a goodwill gesture, subject to availability. A replacement appointment is not guaranteed. If the clinic cannot provide an agreed included treatment, we will discuss an appropriate alternative, adjustment or refund, respecting your consumer rights. Your statutory rights remain unaffected.
Failed payments
If a payment fails, treatment eligibility and membership discounts are temporarily suspended. You have seven days to resolve the payment issue. If it remains unresolved, French Care London may cancel your membership after notifying you. Treatments already performed will not be charged retrospectively. Applicable consumer rights remain unaffected.
